From first call to first swim

Here is every step, in order, with who does what and when. You will never have to call us to ask where things stand. That is the whole point of the Monday email.

1. 01

   You reach out

   Fill in the quote form, book a visit, or call. Taraya calls you back, usually within minutes during business hours, to hear about the project.

2. 02

   Site visit

   About an hour on site. We pour water on a sample, measure every area, check the base, slope, drainage and access, and bring blends to choose from. If your city has impervious-cover rules, we note them.

3. 03

   Your quote, within 48 hours

   Written area by area: square footage, depth, base prep, blend, timeline with cure times, and the warranty terms. If anything is unclear, we walk you through it.

4. 04

   Sign and schedule

   You sign the agreement electronically and pay the deposit. Materials are ordered once the deposit clears and land on site at least 3 business days before install.

5. 05

   The week before

   A prep list a week out, a weather call two days out (rain means we move the date and tell you the same day), and an "on for tomorrow" text the day before.

6. 06

   Install day

   Our certified crew installs. You get a text when they arrive and another when they finish, with photos and the cure times.

7. 07

   Walkthrough

   The next day we walk it with you and hand you a printed care guide. The final invoice comes after the walkthrough, not before.

8. 08

   Then we stay in touch

   A check-in after it has settled, care reminders, and an anniversary note. If anything looks wrong, call us.